If a prospect is hostile, you can make sure your company never contacts them again, and you can report them so they're added to the Lead Sherpa system-wide Do Not Call list.
Resources
→ Prospect Action Buttons - Verified, DNC, Priority, Qualified, and Wrong Number
1. Add the number to your Company Block List
On the prospect's page, click Block List. The number is added to your Company Block List and is skipped in every future campaign in your account.
Blocking is meant to be permanent
Only block numbers you never want to contact again. Blocking only affects that phone number. If the prospect has other numbers, those aren't blocked. You can review or remove blocked numbers in Account Settings → Company → Company Block List.
2. Report a hostile prospect
To help protect the Lead Sherpa community, you can also report hostile prospects, such as possible litigators, to our system-wide DNC list:
- In the menu on the left, click the question mark icon to open Support.
- Click User Submitted DNC and fill in the form.
Our team reviews each report. If it's approved, the number is added to the system-wide DNC list and won't be contacted by any Lead Sherpa user.
Questions? Email support@leadsherpa.com.
For additional information pertaining to the topic, please refer to the video below.
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