Did you set a call-forwarding number on a campaign, but callbacks still go to your market's call-forwarding number?
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Why it happens
A campaign's call-forwarding number only works for prospects in that campaign. If someone calls back from a number that isn't in the campaign, Lead Sherpa can't connect the call to it, so the call goes to the call-forwarding number set on the market (Phone Number Manager → Markets → three dots → Edit).
Calls from non-prospects are blocked
To prevent unwanted calls, for example from spoofed numbers, calls from numbers that aren't prospects in your account aren't forwarded.
Questions? Email support@leadsherpa.com.
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