Carriers require every initial message to say who is texting. That's why Lead Sherpa requires the {CompanyName:0} field in all initial and alternate templates.
Resources
→ How to Create New Outgoing Templates
→ CTIA - Messaging Principles and Best Practices
How it works
- {CompanyName:0} is replaced with one of the company names you set in Account Settings → Company → Company Template Settings.
- You can also add {UserFirstName} to include the sender's first name, for example: "Hi, this is Allison from Fast Offer Denver, and we're interested in..."
- Opt-out language is added to your initial messages automatically, so you don't need to type it.
Questions? Email support@leadsherpa.com.
For additional information pertaining to the topic, please refer to the video below.
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