Auto-Dead filters replies that contain certain keywords, such as "sold", "wrong number" or "not interested", out of your inbox and moves those prospects to the Dead (Auto) lead stage.
Resources
Check your Auto-Dead replies
- Go to Campaigns and open the campaign.
- Click Prospects & Messages.
- In the drop-down, choose Dead (Auto) - Unviewed (or Dead (Auto) - All).
- Review the messages and move any real leads to the right lead stage.
Check them regularly
Some replies use a keyword without being a dead lead. Review your Auto-Dead replies from time to time so you don't miss real leads.
Turn Auto-Dead off
If too many real leads end up in Dead (Auto), you can turn the feature off for all campaigns:
- Go to Account Settings → Company.
- Under Campaign Settings, turn off Auto-Dead.
Questions? Email support@leadsherpa.com.
For additional information pertaining to the topic, please refer to the video below.
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