Attaching your 10 DLC Campaign to Numbers in Twilio

Your phone numbers can only send texts once they’re attached to your approved 10DLC campaign. In Twilio, you do this by adding the numbers to the Messaging Service that holds the campaign. This guide shows how, and how to make the numbers show up in Lead Sherpa afterwards.

The steps at a glance

• In Twilio, open the Messaging Service that has your approved campaign.
• Add your phone numbers to its Sender Pool.
• In Lead Sherpa, refresh your Twilio connection.

Resources

→ SMS Guide: Twilio

→ SMS Compliance Guide - A2P 10DLC

→ SMS Guide: Integrating Twilio or Telnyx with Lead Sherpa

→ Twilio: Overview of US A2P 10DLC Messaging

Before you start

• Your business has an EIN, and you have the exact legal name, address and entity type.
• Your website describes your business and has an opt-in form with optional, unchecked SMS consent checkboxes. See Requirements for using Lead Sherpa.
• Your 10DLC campaign is approved in Twilio.
• You have at least 5 phone numbers in Twilio. We recommend 10.
• Your Twilio account is connected to Lead Sherpa. See SMS Guide: Integrating Twilio or Telnyx with Lead Sherpa.

Planning to send text messages? Stay on the Free plan for now

Keep your Lead Sherpa account on the Free plan until your 10DLC campaign is approved. If you subscribe to a paid plan before that, SMS won’t work yet and the subscription isn’t refunded. The only exception is if you want to use the skip traces included in a paid plan, since skip tracing doesn’t need 10DLC.

1. Open your Messaging Service

1. Log in to Twilio and go to Messaging > Services.
2. Click the Messaging Service that has your approved 10DLC campaign. If you have more than one, open each service’s A2P & Compliance tab to check which one shows your approved campaign.

2. Add your numbers to the Sender Pool

1. Click Sender Pool and then Add Senders.

1. Leave Sender Type as Phone Number and click Continue.

1. Check the box next to each number you want to text from, then click Add Phone Numbers. The Messaging Service column shows if a number is already in another service.

3. Refresh your connection in Lead Sherpa

1. In Lead Sherpa, click the phone icon in the menu on the left to open the Phone Number Manager.
2. Click Phone Connections.
3. Click the refresh icon next to your Twilio connection. Your numbers then show up under Phone Numbers.

You’re ready to create your first campaign. See How To Start A New Campaign.

Questions? Email support@leadsherpa.com.