This error means the card on file for your account didn't accept the charge for your skip trace. Common reasons:
- The card has expired.
- The amount was declined by your bank.
- There weren't enough funds.
- There were several failed attempts in a row.
Resources
How to fix it
- Go to Account Settings → Billing Information and update your payment method.
- Run the skip trace again.
If the error keeps happening with a valid card, contact the bank that issued your card. They can tell you why the charge was declined.
How skip trace charges work
Skip trace charges come out of your account balance. When your balance runs low, your card is charged the replenishment amount (at least $10). See Skip Trace Data & Pricing.
Questions? Email support@leadsherpa.com.
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