Most questions are answered in this help center. If you can’t find what you need, you can reach the Lead Sherpa team by email or open a support ticket from your account.
Resources
→ Getting Started with Lead Sherpa: The Basics
1. Open the Support page
- Log in to your Lead Sherpa account.
- In the menu on the left, click the question mark icon to open Support.
The Support page links to:
| Option | Use it for |
| Knowledge Base | Step-by-step guides and FAQs (this help center). |
| Questions for the support team, at support@leadsherpa.com. | |
| Billing Support | Questions about a charge or your subscription. |
| Zapier Webhook | Pushing qualified leads to your CRM. |
| User Submitted DNC | Adding hostile prospect numbers to the system-wide Do Not Call list. |
2. Email the support team
Email support@leadsherpa.com. To help us solve the issue faster, include:
- The email address you use to log in.
- What you were trying to do and what happened instead.
- Screenshots of the page or error message.
3. Open a ticket from your account
You can also click the blue chat icon in the bottom-left corner of your Lead Sherpa account. It helps you create a support ticket without leaving the app.
4. Questions about your Twilio or Telnyx account
Lead Sherpa support can’t access or manage your Twilio or Telnyx account, and you should never share your login details with anyone. For questions about your SMS provider account, such as 10DLC registration, billing, phone numbers, or message errors, contact your provider directly:
Comments
Article is closed for comments.